Inside Look at Falvey’s Departments: Administration

Next in our internal department spotlight series, it’s all eyes on Falvey’s administration team. This department makes sure our organization runs like a well-oiled ship, from maintaining our locations to stocking our supplies. To get an inside scoop on the important role this team plays, we interviewed department director, Sheila Springer.

Q&A With Sheila Springer, Director of Administration & Facilities:

Sheila Springer

Director of Administration & Facilities

Sheila Springer joined the Falvey team in 2008 as executive assistant to Falvey’s President and CEO. She has since earned the title of Director of Administration and Facilities and is responsible for maintaining our Global Headquarters and satellite offices around the U.S., Canada, and the U.K. Sheila earned her Business Management Degree from Fisher College in Boston, Massachusetts. She has extensive business experience as she has held roles such as executive assistant for Toyota Motor Sales, USA, and GTECH Corporation; development director for Rhode Island PBS; and marketing and advertising director for several auto dealer groups.

How does your department support Falvey Insurance Group as a whole?SS: Our department is responsible for offering administrative support to the entire organization. For instance, we are responsible for the Visitor Experience, greeting guests and arranging catering during their stay. We also oversee the Employees’ Experience, which involves stocking fresh fruit and drinks and surprising employees with weekly appreciation gifts, such as snacks or catered meals. Taking inventory is another essential task we cover to ensure supplies are stocked so that our employees have the resources they need. Our other responsibilities include providing digital signage throughout the office like welcome signs for guests, company updates and news, and education from our committees and events. Our executive assistants, in particular, keep our C-Suite Executives organized. To top it off, our department maintains the appearance and upkeep of our beautiful waterfront facility, and our other office locations. In 2020 we worked with the C-Suite to complete the expansion of our headquarters to the second floor. Our company has grown so much during the pandemic, that we’ll now be taking over the first floor also. We plan to remodel that and have it ready for 2022. How has your department evolved over time?SS: Our department started with just two employees, myself and Ann DeSantis, our office manager. Around a year ago, we began expanding our team as we hired three additional team members, Ashley Cooper, Melissa Furry, and Julio Zuniga. Ashley is executive assistant to Falvey President and CEO (Mike Falvey), Chief Relationship Officer (Daryl Mackay), and Senior Vice President of Cargo (Catherine Fury), while Melissa is executive assistant to our COO (Jack Falvey), Vice President of Technology & Innovation (Matt Rebello), and Senior Vice President of ProTecht Risk Solutions (Eric Newman). Julio joined our team to oversee building maintenance. This fall, our team grew even more when we hired Carolyn Deane and Kimmy Lagana. Carolyn is executive assistant to our Chief Underwriting Officer (Mike McKenna), while Kimmy took on the role of administrative assistant.

See also: Our inside look at ProTecht Risk Solutions, Falvey Systems, finance, people operations, marketing, and operations.